Frequently Asked Questions

Career Planning

You can access and retake the Interest Profiler from the Career Planning tab:

  • Sign into your account
  • Click the Career Planning tab, along the top menu
  • Click Learn About Yourself section
  • Click the Interest Profiler
  • Click the Get Started button

The results of the previous times you've taken the Interest Profiler are saved and will be displayed. Your new results will appear at the top of the list.

The assessments are found under the Career Planning section in the Learn About Yourself section:

  • Sign into your account
  • Click the Career Planning tab
  • Click the Learn About Yourself section

You will find all the assessments here.

Assessment results can be found in the Career Planning section:

  • Sign into your account
  • Click the Career Planning tab
  • Click the Learn About Yourself section
  • Click on the assessment you want to see the results for
  • Click See your results now next to the date for the results you wish to see

Assessment results can be found and printed when viewing the results page:

  • Sign into your account
  • At the top of the page, select Career Planning
  • Click Learn About Yourself
  • Click on the assessment you want to see the results for
  • Click the date for the results you wish to see (if you have only done the assessment once, there will be only one date)
  • When the results are displayed, in the top right corner, click on the PRINT THIS or PRINT link
  • You can also email and PDF the results. These options are located next to the PRINT THIS or PRINT link

You can find out which Career Cluster an occupation/career belongs to by doing either of the following:

  1. At the top of the page, select Career Planning.
  2. Click Explore Careers.
  3. Click Browse Careers to use the alphabetical list to find the occupation/career you would like to learn about.
  4. The Career Cluster is noted as the far-right characteristic in the career listing.

OR

  1. Type the name of your occupation/career into the Search box at the top of the page.
  2. In the results, find the occupation/career that matches or most closely matches what you are looking for.
  3. Click the occupation/career.
  4. The Career Cluster is listed just above the title of the occupation/career.

You can use the Resume Builder to create and save more than one resume

  1. Click the Career Planning tab.
  2. Click Get a Job section.
  3. Click Resume Builder to create your own resume(s). You can create as many resumes as you need.

If you have already created a resume and saved it to your computer, you can save and upload one or more resumes to Your Portfolio.

  1. Click Your Portfolio tab.
  2. Next, click the Career Planning Portfolio section on the Index page.
  3. Click Your Career Planning Documents on the right-hand side to upload your resume(s).

Financial Aid Planning

To search for scholarships:

  • At the top of the page, select Financial Aid Planning.  Then click Financial Aid Tools.
  • Click Find Scholarships.
  • Click FindScholarship to search scholarships that match your CFWV profile.

Your Portfolio

You can update your personal information by following these steps:

  1. Sign into your account.
  2. Click your name (top right of the page) to be taken to Your Profile > The Basics.
  3. Click Edit (top right of the This is me Section).
  4. Update the information and then click Save.

In order to change or add a school connection to your account, follow these instructions:

  1. Sign into your account.
  2. Click your name (top right of the page) to be taken to Your Profile > The Basics.
  3. To add another school as a connection, click Add another connection. Find your new school from the list and click Continue.
  4. To change your primary school connection from your existing list of schools, click Change primary connection under "My Account is connected to". Click the radio button for your new school from the list and click Save.

Your Profile - The Basics

You can change your email address by following these instructions:

  • Sign into your account.
  • Click your name (top right of the page) to be taken to Your Profile > The Basics.
  • Click the Edit button (top right of the This is Me section).
  • Enter your new email address.
  • Click Save.

If you can't see a link to your assigned curriculum, it's likely that your personal profile information in your account needs to be updated. You need to make sure you're connected to the correct school and you're in the right grade. Follow these steps:

  1. Sign into your account.
  2. Click your name (top right of the page) to be taken to Your Profile > The Basics.
  3. View the year of high school graduation.
  4. To update, click Edit (top right of the This is Me section).
  5. Select your grad year from the drop-down list and then click Save.
  6. View the school you are connected to.
  7. To add another school as a connection, click Add another connection. Find your new school from the list and click Continue.
  8. To change your primary school connection from your existing list of schools, click Change primary connection under "My Account is connected to". Click the radio button for your new school from the list and click Save.

Your Profile - The Basics

To delete our account, complete and submit the account deletion request form pdf to support@xap.com. XAP will confirm deletion within 2 weeks from the date this signed form is submitted to XAP.

Promise Scholarship

Follow the steps below:

  1. At the top of the page, select Financial Aid Planning.
  2. You will be redirected to https://www.collegeforwv.com New Window icon.
  3. Hover over "Programs".
  4. Select "Apply Now" under the PROMISE Scholarship header towards the top left-hand corner of the page.
  5. Click "Complete Promise Application" button to be directed to the scholarship application site.
  6. Create an account or sign in with your existing WVSAM account.

Please visit https://www.collegeforwv.com/programs/promise-scholarship/faq/new_window. For additional assitance, please contact WVHEPC at (304) 558-4618 or email promise@wvhepc.edu.

Applications

When this occurs, it is usually one of two possibilities:

  1. An application was already previously submitted for the desired term. If so, the application system will not allow you to reapply to the same term. Please review your history of previously submitted applications.
  2. The term is not currently available for enrollment. Please contact the college admissions office for further assistance.

When this occurs, it is usually one of two possibilities:

  1. An application was already previously submitted for the desired term. If so, the application system will not allow you to reapply to the same term. Please review your history of previously submitted applications.
  2. The term is not currently available for enrollment. Please contact the college admissions office for further assistance.

If the major that you're trying to select is not showing up, the college you chose may not offer it. If you believe the college does offer this major and you are not seeing it, please contact the college admissions office for further assistance.

If your school does not appear in the school finder after searching for it, please select the My high school is not on the list button beneath the No matches found message. This will allow you to manually enter your school.

Please contact the new college's admissions office or visit the college's website for information on transferable course credits.

Not all colleges automatically send out email confirmations for submitted applications. If it's been a few business days and you still have not received an email confirmation, please contact the college's admissions office for more information.

Once an application has been submitted, changes cannot be made online. If you need to make changes or withdraw your application, please contact the college admissions office for assistance. If you have applied to more than one college, you will need to get in contact with all colleges.

The red text at the top of the page indicates that there are errors or omissions for questions on that page of your application. Please check your answers carefully and make the necessary corrections before clicking the Save and Continue button to proceed.

If you don't have all the information on hand or otherwise cannot complete the page, you can skip to another page by clicking one on any of the page numbers listed on the left-hand side of the screen. Please note that this will not save the information entered for the current page you are on. You will need to re-enter information for that page when you resume your application.

A check mark on the left column indicates that the page has been saved. If you have skipped a screen page where newer information has triggered the red error message(s), the new information will not be saved until you return and complete the page.

Unfortunately, we do not provide a paper copy of the admissions application. If you would like to request a hard copy, contact the college admissions office for assistance.

Yes, when you click the Save and Continue button, your information will be saved for each page as you work through your application. Additionally, you can click Save this screen (on the left-hand side of screen) to save your progress on the current page so that you can continue it later.

For state fields, select Foreign Country. You can select your country from the country list. International students should leave zip code fields blank. Provide mailing code information in the international postal code entry. If you need to leave an additional mailing code, add it within the city field. For telephone numbers, most applications are formatted for U.S. and Canadian numbers only. If your telephone number format does not fit in the entry or causes an error message, please leave that telephone number entry blank.

Some college applications require a CEEB code for any high school or college previously attended. A CEEB code identifies U.S. high schools and colleges. If you went to school in the U.S., the CEEB code should automatically be indicated once you select your school from the school finder. If your school and/or CEEB code are not listed, you can get the information by calling your school administration or academic counseling office. If you are an international student, please enter zeroes in the CEEB code field.

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